What is Al premium’s return policy?

Timing of return

You could cancel your order and request a full-amount refund before 10:00 a.m. of the day that your order is going to be shipped. The refund should be returned to your payment account within 7 business days.

If your order has been collected and shipped, you need to contact our customer service representatives to request a return. The return conditions and processes must exactly follow the policy listed below. If the return succeeds, the refund should be returned to your payment account within 7 business days. You could find contact information in the contact us page.

Grocery, frozen and housewares:

You could contact our customer service representatives within 5 business days after you received your order. You could find contact information in the contact us page.

Fresh vegetable, fruit, meat, dairy, and seafood:

You could contact our customer service representatives within 24 hours after you received your order. You could find contact information in the contact us page.

If there is/are quality issue(s), you may need to provide photos that indicate applied issue(s).

Return Methods

You could go to the store where the order was placed to return and refund.

Please make sure that you return the goods with original accessories, introduction guide, and packaging. If item(s) is/are missing, you may not receive a full-amount refund.

Return Reasons

If there is/are quality issue(s), which includes the goods you received have expired, moldy, damaged, deformed, mis-handled and recalled etc., resulting in failure to use or eat.

If individual reasons apply, which means the goods you received have no quality issues and you decide to return it, you would afford shipping cost.

You could go to the store where the order was placed to return and refund.

Please make sure that you return the goods with original accessories, introduction guide, and packaging. If item(s) is/are missing, you may not receive a full-amount refund.

If there is/are quality issue(s), which includes the goods you received have expired, moldy, damaged, deformed, mis-handled and recalled etc., resulting in failure to use or eat.

If individual reasons apply, which means the goods you received have no quality issues and you decide to return it, you would afford shipping cost.